Return Policy

Effective Date: 10.10.2021

At JNAH ALWADY PROJECT MANAGEMENT SERVICES CO., we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward return process.

Eligibility for Returns

• Timeframe: You have 30 days from the date of delivery to initiate a return.
• Condition: The item must be unused, unwashed, and in its original packaging with all tags and accessories intact.
• Proof of Purchase: A receipt or order confirmation is required to process the return.

Non-Returnable Items

• Perishable goods (e.g., food, flowers).
• Intimate items (e.g., undergarments) for hygiene reasons.
• Custom-made or personalized products.
• Digital downloads or software products.

How to Initiate a Return

1. Contact Us: Email us at jnahalwady@gmail.com or call us at Cell: +971567827221 with your order details and reason for return.
2. Approval: Once your return request is approved, we will provide you with a return shipping label or instructions.
3. Packaging: Securely package the item, including all original materials, and ship it to the address provided.

Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
• For other reasons, the customer is responsible for return shipping charges.

Refunds

• Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Timeline: Approved refunds will be processed within 30 days and issued to your original payment method.
• Partial Refunds: Items returned that are damaged or not in their original condition may be eligible for a partial refund at our discretion.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 15 days of delivery. We will arrange a replacement or full refund at no additional cost to you.